After-Sales Policy

After-sale Policy

ORICO commits to provide 7-day Refund, 15-day Exchange, 1-year Quality Warranty.

7-day Refund

Customers could apply for returning products within 7 days since you receive products under the condition that items (including package and accessories) are qualified for second sale. However, you will be responsible for all shipping fees. (Some products cannot be sold secondly after opening sealed package, Refund is not accepted.)
Tech support

ORICO’s tech support service is open to all customers. You could contact us when the products are broken or a breakdown happens. In situations where a replacement is not available or a preferred option, we will offer a partial refund according to the usage time only if the product is during the warranty period.
15-day Exchange

You could exchange the product for another new same product if there are quality problems or performance breakdown within 8-15 days since you receive the product. We will be responsible for all shipping fees.
months Quality Warranty

It is available to products if there are any quality problems within 12 months starting from the date of purchase. All quality-related defects on items sold by ORICO online stores and authorized resellers are under warranty.

Quality warranty are not compatible with the following conditions:

1、Reworked products without ORICO’s approval; The serial number or warranty sticker has been altered, defaced or removed;

2、Normal wear and tear of the product;

3、Products that have been artificially damaged by improper operation.

4、Products that have been damaged by accidents or natural disasters.

5、Products have been reworked or repaired by unauthorized agencies.

6、Warranty service will be carried out according to “Limited Warranty Clause” in the third policy.

For your own benefits, please mind the following information

For a smooth return and refund, quality warranty, please follow these steps:

Please show your purchasing invoice or order number within warranty period. If there is no invoice or order number, please kindly provide the store’s name or your account information for our reference
Please provide pictures or videos of the damaged product.
Warranty claims for full refund expire 90 days after opening a warranty claim. For purchases not made directly through ORICO’s online stores, please contact retailers for refunds and replace.

Limited Warranty Policy

1、Products that have been artificially damaged by mistake, abuse, wrong operation, accidents or natural disasters.(Like spillage of food or liquid, flooding water, shattering, scratching, etc )

2、 Products that have been reworked and damaged by unauthorized agencies that are not approved by ORICO.

3、 Improper accessories, operation against User Manual or any wrong transportation and accidents to the product.

4、 Products that have been damaged by improper or wrong operation.

5、 Normal wear and tear of product surface, such as labels, parts, etc.

6、 The product is beyond the warranty period.

7、 No purchasing proof or invoice, except product which can be proved that it is in warranty period.

ORICO is not liable for:

Loss of data incurred from use of ORICO products
Returning personal items sent to ORICO
Repairs through 3rd parties
Lost, stolen,second-hand, free products

Attentions

1、 Please fill in the repair form in regular script. You should fill in the user’s name, contact number, fault phenomenon, request for
testing or repair and other content. we will judge and handle it according to the content filled out by the user.

2、Please backup information stored in the product to other devices and delete those in the product before sending it to repair to avoid
loss or leakage.

*If the above is inconsistent with or missing from the national policy, the national policy shall prevail.

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